Story from CNet’s news.com: Hotmail incinerates customer files. Amusing (not to mention a bit damning) story. Our PR folks call it out exactly how it is: “In this case specifically, it appears to be an isolated incident that is not recurring within our customer base.” Even lawyers who litigate against us agree: “‘In general, consumers are out of luck,’ said Ira Rothken, an attorney based in San Rafael, Calif., who has litigated such cases in the past. ‘Frankly, it’s understandable. There are always going to be glitches that lead to data loss.'”