smugmug Gets It

A good bunch of folks use smugmug to share photos online. It’s so good it makes me contemplate ditching my home grown solution and just using theirs. No storage quota, easy to use, beautiful templates, and access to the originals. The best part is that they get it about vendor lock-in: they make it easy to leave. It’s a powerful way to keep a company true to their customers and I applaud them for having the humility to listen to what people want.